Privacy Policy

What information we collect

When you submit an enquiry through our website, we collect the details you provide, including your name, phone number, email address and the contents of your enquiry.

Product and loan enquiry forms collect information relevant to those services, such as employment category and currency preference where applicable.

We also collect basic technical information such as your IP address and browser details to help protect the website from abuse and to improve our service.

Why we collect it

We use the information you provide to respond to your enquiries, confirm availability and pricing, assess eligibility where applicable, and contact you using your preferred method.

We may use anonymised usage information to understand how visitors use the website and to improve it.

Contact and product enquiries

Details you submit through contact, product and product-request forms are used to handle your enquiry. We do not sell your personal information to third parties.

Loan enquiries

Information submitted through loan enquiry forms is reviewed by our team to respond to your enquiry. We will never ask you to provide bank PINs, passwords or mobile money credentials through the website.

Submit sensitive documents only after speaking directly with an Eromyk team member, and never through unsecured channels.

Cookies

Our website uses essential cookies where required to make the site function correctly, such as managing your admin session. We may also use analytics cookies to understand how the site is used.

You can configure your browser to refuse cookies, although some features may not work correctly as a result.

Analytics and advertising

Where analytics are enabled, we use privacy-respecting tools to measure traffic and improve the website. We do not currently run behavioural advertising.

Information security

We take reasonable steps to protect the information you provide, including secure transmission over HTTPS and restricted access to stored enquiry records.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your rights

You may request access to, correction of or deletion of the personal information we hold about you, subject to applicable law.

To exercise these rights, contact us using the details below and we will respond within a reasonable time.

Contact information

Privacy questions: info@eromyk.co.zw

Phone: +263 775 034 756

Address: Number 21, Nelson Mandela Avenue, Harare, Zimbabwe